Press Releases

Jumer’s Casino & Hotel unveils ‘Play it Safe’ program with new health and safety standards ahead of July 1 reopening

Program aligned to best practices of the U.S. Centers for Disease Control and Prevention in response to COVID-19

Rock Island, Ill. (June 29, 2020) – Jumer’s Casino & Hotel will implement a comprehensive program ahead of its July 1 reopening that features new health and safety standards aimed at helping keep guests and employees safe while slowing the spread of COVID-19.

The program, called Play It Safe™, encompasses the casino’s new operating procedures, which have been reengineered to minimize contact risk. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC). As part of this effort, the facility will undergo rigorous, ongoing cleaning and sterilization with Ecolab® products, which are formulated to eliminate bacteria and viruses such as COVID-19 and will close nightly for a deep-cleaning of all public areas.

“In reopening, we are extremely focused on helping protect the health and safety of our guests and employees,” said Travis Hankins, general manager of Jumer’s Casino & Hotel. “ With our Play It Safe program, we are employing best practices and have worked with state and local health officials to ensure we are taking appropriate safety precautions.”

Key elements of the Play it Safe program include:

  • Guests are asked to adhere to social distancing protocols while waiting to enter.
  • All incoming guests will be added to a guest registry and their identity will be stored as a record of their visit.
  • All guests will be required to wear a mask or other face covering during their visit.
  • Temperature screening of guests takes place upon entering the facility.
  • An on-site Clean Team has been created, and its members are equipped with Ecolab® multi-surface cleaner and disinfectant to conduct ongoing sanitization of all surfaces. They will help to protect guests by dispensing hand sanitizer and spot cleaning slot machines and other surfaces on request. • Social distancing protocols are in place throughout the facility.
  • Touchless service and payment options are now available at food and beverage outlets.
  • Hand-sanitizing stations have been added at the entrance and throughout the facility.
  • Air exchange settings have been bolstered to optimize air quality within the facility.
  • Some service offerings may be limited or unavailable to help maintain safe social distancing and health and safety guidelines.
  • As always, no smoking will be permitted within the facility, and a designated smoking area is maintained outside of the building.

Employees will undergo comprehensive training on Play It Safe health and safety standards and are required to strictly adhere to Play It Safe policies and procedures, including rigorous sanitization and hygiene requirements. Employees take a health check, including a temperature screen, when they report to work and are required to wear masks while on duty.

Jumer’s will reopen at one-half capacity per the state’s directive and will feature a reduced number of slots and table games with no poker. The Lucky North® players club will have limited hours, and food and beverage options will also be limited to the Blue Square Cafe. The casino’s hours will be 9 a.m. to 1 a.m. Sunday through Thursday and 8 a.m. to 3 a.m. on Fridays and Saturdays.

The hotel will also reopen July 1, and reservations can now be booked at (800) 477-7747.

Jumer’s will continue to consult on its plans with the Illinois Gaming Board, the Illinois Department of Public Health and the Rock Island County Health Department.

Jumer’s Casino & Hotel is owned and operated by Delaware North, a global hospitality and entertainment company with a portfolio of regional gaming and entertainment destinations. Delaware North is implementing Play It Safe throughout its gaming portfolio, which includes destinations in Arizona, Arkansas, Florida, Illinois, New York, Ohio, West Virginia and Australia.

About Jumer’s Casino & Hotel
Jumer’s Casino & Hotel in Rock Island, Ill., is a leading gaming destination in the Quad Cities region of the Midwest, featuring a wide array of entertainment and resort amenities. Jumer’s features more than 870 slots and 25 table games, as well as a live poker room, high-limit slot area and a VIP lounge. Amenities include a 205-room hotel with an indoor pool and fitness center, salon and day spa, events center with meeting rooms for up to 600 people, four restaurants, a sports bar, aqua driving range and lakeside fire pit. Jumer’s began operation in 1992 in downtown Rock Island as one of the first riverboat casino operations in Illinois. In 2008, Jumer’s constructed a new casino/hotel complex at the intersection of I-280 and Highway 92. Since 2011, Jumer’s has been owned and operated by Delaware North.

About Delaware North
Delaware North is a global hospitality and entertainment company founded in 1915 and owned by the Jacobs family for more than 100 years. Delaware North operates at high-profile places such as sports and entertainment venues, national and state parks, cultural landmarks, destination resorts and restaurants, airports, and regional casinos. Our associates are dedicated to delighting guests by creating the world’s best experiences. Delaware North serves millions of guests each year in the sports, travel hospitality, restaurant and catering, lodging, gaming, and specialty retail industries. Learn more about Delaware North at

Jumer’s Casino & Hotel supports local community with food donation

1,800 pounds of food, supplies donated

Rock Island, Ill. (March 20, 2020) – Jumer’s Casino & Hotel and its associates worked to package and deliver approximately 1,800 pounds of food to The RiverCenter’s Safe Community Kitchen Program. Donated food items included fresh fruits and vegetables, dairy products, meats, prepared food and more.

In conjunction with Quad City Food Rescue Programs, The RiverCenter in Davenport, Iowa, is rolling out a three-phase “Safe Community Kitchen” Program that calls on local chefs to create prepackaged meals for homeless shelters.

The meals are prepared in a safe, sanitized environment, and tracked by weight, date and time. Individuals in need can pick up the meals at The RiverCenter/Adler Theatre Gourmet from 11 a.m. – 1 p.m. A family meal pick-up is being organized for later in the day, which will include salads, sides and a main entrée.

“As difficult as it is for us to be temporarily closed, we’re glad that we can still help support our community,” said Travis Hankins, general manager of Jumer’s Casino & Hotel. “We hope the food donation and involvement of our chefs will help our neighbors in need during this trying time.”

Donated food went to community organizations under the Quad City Food Rescue Program, including:

  • Black Pearl Catering
  • Smoking Pyro Catering
  • Fire House Church Ministry
  • Salvation Army

The organizations above directly benefit Chefy Bear Meals on Wheels senior citizens lunch drop-off program, children’s breakfast and lunch replacement meals, Salvation Army meals programs, Humility of Mary meals, and the Adler Theatre and RiverCenter’s Curbside Soup Program.

Jumer’s Casino & Hotel, which is owned and operated by Delaware North, is joining properties across the company in helping their local communities during the shutdowns and closures as a result of the COVID-19 crisis.